Frequently Asked Questions

How to get the most from Help and Support? We have organized all the information you need to know
about working with XHTMLCHAMPS in a comprehensive and continually growing Q&A format.

You have questions. We have solutions, browse through our comprehensive read where you can find
answer to most questions. We have organized all the information you need to know about working with XHTMLized in a Q&A format.

To get more immediate help, please find the right path below:

  • How do I send my design or what kind of files do you accept ?

    A

    You can upload the zip files to our order form, or you can send a download link. Your layout / files can be of any general formats like AI, EPS, PDF, BMP, PSD, JPG, GIF, TIF, or it can be a HTML markup.
  • What do I do if I need something fixed?

    A

    Please let us know of the same. You can reach us anytime with you query. There are no limitations on feedback.
  • Do you provide Web Site Promotion and Search Engine Optimization?

    A

    We make SEO friendly markup, which means that we will use the right tags to make the markup optimized for search engines.
    If you are looking for a intensive SEO Services, please post your requirement at info@xhtmlchamps, our executive will contact as soon as possible for more inputs.
  • Do you Design ?

    A

    Yes we can offer design solutions too. Please contact us for more information.
  • What if I'm not satisfied? Will I get my money back?

    A

    We will do our best to keep each our client satisfied. But of course, if there were mistakes on our end you will definitely get a partial or full refund for the markup, depending upon the situation. You can check our Money Back Policy for more information.
  • What do I write in "Notes" section in Order Page?

    A

    Any information you'd like to share with us, goes in the notes section. Description of designs, requirements concerning the markup, deadlines, anything relevant to the coding process can go into the comments section.

    If you'd like us to follow any specific requirements, please put in the notes section. In case there are no notes from you, we will make the markup based on our discretion and experience. We will make each code SEO optimized, cross browser compatible and logically structured, however we request you to write down all your requirements ? so that we can follow the same.
  • Will anyone find out that you sliced the design for me?

    A

    No, we have a very strict NDA policy, which is always followed. However, if you decide to recommend us to somebody we will be very grateful.
  • Will the template look exactly like the original PSD design?

    A

    Yes, our highly experienced PSD conversion experts make sure that your designs are transferred exactly to the given PSD.
  • What if I don't like my coding?

    A

    XHTML champs offers a 100% money back guarantee if you are unhappy for any reason. However, if you choose to request a refund, you cannot use any of our coding and must remove the theme.
  • What if there are problems with my PSD template conversions?

    A

    This is very rare. We quality check all the PSD template conversions before it is delivered. In case if you found any problems or have corrections, do feel free to contact us and we will have your concerns addressed effectively.
  • Do you design, flash or action script work?

    A

    At the moment, unfortunately, we do not. If there are flash parts that are used for your pages you can send us the flash files, to incorporate into the markup, or we can insert the flash objects as placeholder images.
  • Do you use tables or div's?

    A

    By default we use DIV's, Table's if customer requested
  • Are drop-downs menus included?

    A

    We charge a small fee for the Drop-Down menus
  • Do I have to pay upfront?

    A

    Yes we accept only upfront payments. However, in case of multiple page orders, you can pay for the markup of only the first page upfront. We will create the XHTML/CSS for the first page and send it to you. You can review the markup and if you're satisfied with the code, you can submit the payment for the rest of the pages. It is that simple. However we are confident that you will be satisfied with our work.
  • How do I make the payment?

    A

    We accept payments through Paypal. However if required we also accept through Direct Bank Transfer.
  • How do I get to know as to how much it will costing me?

    A

    Keeping in mind our clients convenience , we have a Project Calculator which is placed in the order page. Based on your selected options and number of pages, it will give you a total amount that you need to pay to place an order.
  • What do I do if I am facing problems while making payment?

    A

    Do not worry, we are here to help you. Please let us know of the issues you are facing. All of the orders (paid and unpaid) will be received and reviewed by our senior team. In case you are facing any technical problem , please let us know and we will provide you with a payment link by email, which will help you to make the payment easily.
  • If I send inner pages later, do I still get a 40% discount?

    A

    Yes. Ofcourse. We value your business.
  • Do you have a discount for bulk orders?

    A

    Yes, we can do that. Based on your order size we can work out something for you.
  • Do you give discounts to your repeat customers?

    A

    Yes we do . At present we give 10% discount to all clients who are submitting orders for $1000 or more per month.